Refund & Returns Policy

At Knick Knick, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products
  • Products damaged after delivery due to customer misuse

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you need an exchange, please contact our customer support before returning the product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • A damaged item
  • An incorrect item received

Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

Email: support@knickknick.com

Phone: +1 (212) 555-0147